Last week, a mom, and many others, were mortified after JetBlue wouldn't let her daughter use the restroom, forcing the 3-year-old girl to urinate in her seat. Jennifer Devereaux was flying from New York to Boston with her two children when the plane was delayed and sat on the tarmac for half an hour. During that point, one of Jennifer's daughters, Summers, told her mom that she had to go potty. When Jennifer tried to take Summers to the bathroom, she was told to sit back down ... and when Jennifer got up to grab some paper towels to clean up the pee that her daughter and the seat were covered in, the same flight attendant reported her to the pilot, who then turned the plane around, citing her as a "non-compliant passenger."
Jennifer has since received an apology from a spokeswoman from JetBlue, who said, "I am a mom, too. I understand what you going through and I am so sorry this happened to you." And that right there was all Jennifer needed.
Shortly after speaking with the airline representative, Jennifer tweeted, "Happy tears," adding a "really nice lady apologized to me!" The mom of two didn't want a voucher from JetBlue (though she got a $50 credit, along with the promise of the airline donating $5,000 to the charity of her choice). She told reporters that she didn't care about being reimbursed, all she wanted was a heartfelt apology for being treated "like animals."
Although most moms (hopefully) won't find themselves in Jennifer's situation, they likely can all emphatically relate to her desire for an apology. Being in a frustrating situation with kids is never fun, and sometimes a knowing "I've been there" smile or a kind glance is all that's needed to take the stress away. Every once in a while, moms just want (need, actually) to know that they're not alone.
Vouchers after a hellish flight experience are always nice, but at the end of the day, the fact that Jennifer got an apology from a mother who was able to put herself in her shoes was the most important thing of all. After hanging up the phone, it sounds like she felt heard; she felt acknowledged; and she probably was reassured that she wasn't crazy for being so angered by her situation. Which, for the record, she's not.
Have you ever been in a situation where your potty-trained toddler really had to pee but there was no where to go? What did you do?