3-Year-Old Forced to Pee in Airplane Seat Gets the Apology She Deserves

jennifer jetblueLast week, a mom, and many others, were mortified after JetBlue wouldn't let her daughter use the restroom, forcing the 3-year-old girl to urinate in her seat. Jennifer Devereaux was flying from New York to Boston with her two children when the plane was delayed and sat on the tarmac for half an hour. During that point, one of Jennifer's daughters, Summers, told her mom that she had to go potty. When Jennifer tried to take Summers to the bathroom, she was told to sit back down ... and when Jennifer got up to grab some paper towels to clean up the pee that her daughter and the seat were covered in, the same flight attendant reported her to the pilot, who then turned the plane around, citing her as a "non-compliant passenger."

Jennifer has since received an apology from a spokeswoman from JetBlue, who said, "I am a mom, too. I understand what you going through and I am so sorry this happened to you." And that right there was all Jennifer needed.

Shortly after speaking with the airline representative, Jennifer tweeted, "Happy tears," adding a "really nice lady apologized to me!" The mom of two didn't want a voucher from JetBlue (though she got a $50 credit, along with the promise of the airline donating $5,000 to the charity of her choice). She told reporters that she didn't care about being reimbursed, all she wanted was a heartfelt apology for being treated "like animals."

Although most moms (hopefully) won't find themselves in Jennifer's situation, they likely can all emphatically relate to her desire for an apology. Being in a frustrating situation with kids is never fun, and sometimes a knowing "I've been there" smile or a kind glance is all that's needed to take the stress away. Every once in a while, moms just want (need, actually) to know that they're not alone.

Vouchers after a hellish flight experience are always nice, but at the end of the day, the fact that Jennifer got an apology from a mother who was able to put herself in her shoes was the most important thing of all. After hanging up the phone, it sounds like she felt heard; she felt acknowledged; and she probably was reassured that she wasn't crazy for being so angered by her situation. Which, for the record, she's not.

Have you ever been in a situation where your potty-trained toddler really had to pee but there was no where to go? What did you do?


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Sept-... Sept-babies2

I dont understand why she couldn't use the bathroom. I dont fly so maybe it was a rule but doesn't make sense. That poor mom and child.

Mazie... Mazie0723

Well I personally would have put my potty training child in a pull up. Any time we had a child potty training and went on long car rides they wore a pull up just in case. Obviously there must have been a reason for them to remain seated.

nonmember avatar Melissa

Potty training? ? She was 3. Where do you get the idea she was still training? And $50? Get real. Apologies plus public statement and vouchers and charity all seem realistic.

Lawry Crosby

My son was 4 on our long flight from FL to HI fully potty trained and he wore pull ups for just such an incident.....reason she was told to sit down is because normally on the ground the bathroom hydraulic system is OFF!! I am so sorry she had a potty accident but mom could have prevented a problem with a little forethought!!

nonmember avatar Carson

Not everyone chooses to continue to carry or buy pull ups after they are done with potty training. Just because she didn't do what you did does not make her a thoughtless or incompetent parent. We've all been caught with a little kid who needs to pee and a situation where no bathrooms are available. So far, I've been lucky enough to have a younger sibling still in diapers, so I can have the big kid pee there, but that won't always be true. I hope I am extended courtesy, when it happens.

Billie Jo Evans

I still would have taken my child to the bathroom. That's ridiculous.

Samal... Samalama319

Now if the KFC grandma would follow in this lady's footsteps.

nonmember avatar Sandra B

A grown adult could have had the same issue - does that mean ALL people should wear diapers on airplanes 'just in case'?????? I'm sure bodily fluids sitting in a toilet until the hydraulic system works would be better than having them all over the plane. I'm glad she got her apology at the very least. Poor little girl.. she must have been miserable :(

Lucki... Luckicharmz

And some children will find being put in pull ups completely humiliating after they've worked so hard to get to their big kid underwear. And yes while the system for flushing the toilet is usually off during take off / landing they could have just flushed the stupid thing after instead of doing what they did. 

madle... madlevans2010

I traveled last summer on a flight from Louisiana to California with a layover in Houston with my 4 year old twins and if they needed to go to the bathroom we would have gone. They did NOT wear pullups and I wouldn't have put them in them just to make sure they didn't have accidents. When we started potty training it was 'you are a big kid no....we don't need diapers.' There's no way I would have done that my child....the airline is at fault and there's no way I'd fly them again. I'd also expect some sort of compensation. 

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