Sometimes it pays to think outside the box. Sometimes it can even save lives. Take Raedyn Grasseth, a 911 dispatcher in Washington State. When she got a call from a 45-year-old woman who was stranded in the Ohio river after her kayak sank in a swift current, hanging on to "log pilings" for dear life (how she managed to make a call on her cell phone I don't know, but never mind), Grasseth's first response was to notify the Sheriff's office. Because that's job protocol, of course.
But as soon as Grasseth got off the phone with the Sheriff, she realized something: Her own mother, Cindy Faubion, along with a few other members of her family, lived much closer to where the boater was stranded and could kayak out to save her long before the Sheriff's patrol boat would arrive. (Does everybody in that town own a kayak, btw?)