Store Honors Woman's Request That Black Employees Don't Make Deliveries to Her Home (VIDEO)

marcus bradleyThey say the customer is always right -- but a hardware store in Danville, Virginia, took this patron-pleasing policy way too far when they halted a delivery in progress because the customer asked them specifically not to send any black delivery people to her home!

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Apparently Lowe's delivery man Marcus Bradley, who happens to be African-American, was already on his way to a local (extremely racist) woman's house with a full truck when he got what had to be the most shocking -- not to mention insulting -- phone call of his career. Said Bradley:

"I got a phone call on the phone telling me to bring the delivery back. Saying that I couldn’t do the delivery. I asked him why I couldn’t do it and he said because you’re black and they don’t want you at the house."

Um, what?! Can you even imagine?? Bad enough that someone actually made the request -- but the fact that a major chain store honored that request is truly unbelievable. Even Bradley's partner on the delivery, Alex Brooks (who is white), was completely horrified:
 

"To me, it just ain’t right for a business that we work at to go on with the woman’s wishes," he said.

"It was one of those things like, 'These guys will get over it. They’re tough guys, they’re delivery guys,'" Brooks said. "And that’s kind of where I just had to put my foot down and say I couldn’t do it with them."

Well, good for him! Somebody (besides Bradley) had to be the voice of reason -- and once they got wind of it, a horrified Lowe's corporate headquarters chimed in with the following statement.

Diversity and inclusion is a core value at Lowe’s.

The situation brought to our attention was troubling and an investigation was immediately undertaken.

Under no circumstances should a discriminatory delivery request be honored as it is inconsistent with our diversity and inclusion core values and the request should have been refused.

The investigation has concluded and the individuals involved are no longer with company.

Lowe's also sent a senior executive to Danville to apologize to Bradley, which was sort of the least they could do, but still. The fact that this happened at all is a complete outrage, as was the reaction of the elderly woman who made the request in the first place when a TV station gave her the chance to explain herself:

"I got a right to have whatever I want and that’s it," she said, adding, "No, I don’t feel bad about nothing."

Well, that's okay, lady -- because the rest of us feel really, really bad about what you did. But none of us so much as Bradley, I'm sure! I give the guy a lot of credit for not quitting his job on the spot: Oh yeah, old bag?? Deliver your own damn hardware! But then again, jobs are hard to come by these days -- which just makes the whole thing that much more upsetting. Because as much as I'd love to believe this is an isolated incident, I know it's not -- and I know that many people are forced to deal with racism in the workplace because they have no choice. This story is just one extreme example, and I hope that at the very least the outcome serves as a lead for other companies to follow: zero tolerance for discrimination. As in, those "individuals are no longer with the company." Check out the actual individuals involved in this story below:

WSET.com - ABC13

That lady looks like a real nice old gal, doesn't she? (Yeah, and racism is over!)


Image via WSET.com

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