I've had my fair share of completely exasperating and downright maddening airline experiences, but I've never gone so far as to write a letter about one. Maybe next time (and I'm sure there will be a next time!) I will, in the hopes that it might catch the eye of SOMEONE in the airline industry. That's what happened to Arthur Hicks of London, whose downright funny complaint letter to a small airline called LIAT caught the attention of Virgin Group founder Richard Branson.
"How to write a complaint letter -- read this hilarious note from a frustrated airline passenger," Branson Tweeted to his 3 million followers (after he wrote a blog post about it!). And the letter was, indeed, a riot:
Here's how it starts out, after a polite, "Dear LIAT,"
May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.
Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry. I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday. And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!
You can read the rest of the sarcastic Hicks' airline complaint letter -- my favorite part is the postscript: "P.S. Keep the bag. I never liked it anyway."
Augh! So funny yet SO TRUE. I love that Hicks (who is, apparently, a pro tennis player) decided to go on the record about his horrible experience, especially with such wit and humor. I have just become so used to delays and other unpleasantries (including crazy rude fellow passengers) that I don't even bother complaining ... which, if you think about it, really says a lot about the state of air travel these days. From the ridiculous extra fees, to the last-minute cancellations, to the way you're packed in like imprisoned sardines unless you want to cough up even MORE extra money for a tiny little bit of extra leg room ... it's nuts! But airlines know they pretty much have a captive audience, so why should they make any changes?
I will say that I was SO excited when Virgin America started serving Newark to San Francisco -- that's the trip I take to visit my mom and my friends in my hometown. I had a great experience on my "virgin" Virgin flight this spring. Maybe Branson is listening to those complaint letters after all! I really have to wonder, however, if we'll hear anything from LIAT's CEO -- or if the vast majority of complaints just fall on completely deaf ears.
Do you enjoy air travel? Have you ever written a complaint letter?
Image via contraption/Flickr