Did Amanda Berry's 911 Operator Call Her a Horrible Name?! (LISTEN)

Considering all that Amanda Berry, one of three women who had allegedly been held captive for 10 years in a house of horrors, had to go through, it would have been nice if the first call she made after breaking for freedom, to a 911 dispatcher, could have been received with some respect. Instead, the operator sounded rushed, callous, and almost disbelieving. In fact, he hung up on her before a police car even arrived. That was enough to get the public irate and enough to get him investigated, but now there's something even more shocking that might have happened. The 911 operator may have called Amanda Berry a "f***ing b**ch"!! WHAT?!

The call, which grabbed a lot of attention because of the blase attitude of the 911 operator, may have been even worse than originally thought.

A distressed Amanda identifies herself to the dispatcher and says, "I've been kidnapped. I've been missing for 10 years and I'm here. I'm free now."

The operator sounds mildly peeved with the fact that Amanda is giving a different address from the one she's calling from (she was across the street), and when she repeats that she's Amanda Berry, the operator says, "I got that, dear."

The operator, a man, then tries to hang up on her, but thinking better of it, begins to ask descriptive information about Ariel Castro, her alleged abductor. Amanda gives it and then the operator tries to hang up on her again, telling her to talk to police when they get there. He handles the call as if it's someone reporting that a squirrel had climbed through the chimney.

Granted, operators can't get too emotional. He didn't owe Amanda Berry a "thank god you got out of there!" or whatever. In fact, it sounds as if the operator had no idea who Amanda Berry was, which is forgivable. Maybe he just moved to town. Maybe when he's away from work, he doesn't want to hear more bad news and avoids watching it. And it was a long time ago that Amanda went missing.

The operator, however, did owe it to Amanda, and any victim who calls in immediate danger, to at least stay on the phone to make sure help arrives -- which is why the operator is being investigated.

But now here comes news that, at the end of the call, right before the operator hung up, it sounds like he says, "F***ing b**ch." One sound expert confirms that this is what it sounds like. Another says the first word starts with "f" and the second word is "b**ch."

Right before the operator says either this or something that sounds suspiciously like it, you can hear him getting more frustrated with Amanda, who becomes increasingly panicked as she realizes that the operator is about to hang up. "Talk to them when they get there," he says, sounding like he can't wait to get off the phone.

I am not a 911 dispatcher. It's possible his board was lighting up with calls and he needed to get off. I don't know. But if he truly did call Amanda that name, then he seriously is in the wrong business. That's got to be a really tough, stressful job, but you must know what you're getting into when you sign up for it.

No word yet on whether this dispatcher is being reprimanded, retrained, or even fired. But if he did call her this, there's no excuse and something needs to be done about it.

Do you think he should be fired?

19 Action News|Cleveland, OH|News, Weather, Sports


Image via 19 Action News

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LostS... LostSoul88

he may not be calling her a F*ing B****. He may have said that at the situation. 

nonmember avatar Michele

The dispatcher is not a he it's a she

Serab... Serabelle

Um, 911 operators have to stay calm and gather all the correct information in order to assist. He probably had no idea who she was, and she kept giving unnecessary information without answering the needed questions. Every call dispatchers gets can be life or death, they need to gather the necessary info and move on. Other people are waiting for help too. If he stayed on the line and missed a heart attack call, and that person died, what then? Help was on the way, staying on the line just clogs up the line. I've actually sat on hold with 9-1-1 before after witnessing a car accident where a woman with a baby were hit while crossing the street. Luckily they were ok. Lady broke her hip, but baby was fine, just scared. When you call 9-1-1 they get the info, then move on so they can help the next. person, unless they are walking you through CPR or other life saving measures. Her life was not in immediate danger, her captor was away from the home. Dispatch did nothing wrong, lay off.

nonmember avatar Sarah W.

LostSoul - uh, how on earth do you call a situation a "f***ing b***h"? Are you seriously trying to make an excuse for this guy? Ugh.

nonmember avatar Kari

The 911 operator absolutely should be fired!!! From the very beginning I thought the operator was inappropriately rude before even hearing of the name calling. It's childish, unnecessary and unprofessional. I would hate to think that in my time of need someone that unprofessional was who I had to rely on. The fact that the operator was making judgements before knowing for certain is disgraceful. The operator said "when a car gets available" and other things indicating lack of professionalism and jumping to her own judgements. It's definitely not someone who deserves a job in this field!!

nonmember avatar wynter smith

Lost soul and serrabelle I think u both are crazy let ur ass get kidnapped and rape for 10 year then see if u would have liked the way the dispatcher talked to..yes he or she should be fired on the damn spot!!

mandy... mandysue88

Everyone has bad days his just got a lot of attention. I'm sorry but I would be in disbelief too! You would be suprised how many find it funny to call dispatch and mouth off all kinds of lies just to get attention. The fact is she was found and is now safe at home after ten years of god only know what kinds of depravitys befell her. The operator handled it wrong I say retrain him about how to handle such calls and move on no need to fire a person who prolly needs that job. Maybe investigate other calls and see how they handled those if the issue persists then termination is the best option.

paren... parentalrights1

I listened. Can't tell if he said that at the end or not, but I didn't find the rest of the call to be as bad as people are making it sound.

nonmember avatar wynter smith

Lost soul and serrabelle I think u both are crazy let ur ass get kidnapped and rape for 10 year then see if u would have liked the way the dispatcher talked to..yes he or she should be fired on the damn spot!!

Amber Stephens

sounded like he said son of a ______.

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