Hyun LeeIs this really happening again? It appears we have yet another case in which some idiotic employee got his or her kicks printing something derogatory about a customer on their store receipt. This time it happened at CVS, and it may cost the company $1 million.
Hyun Lee of Egg Harbor, N.J., is suing the drugstore chain for that amount after she says a store employee printed a racial slur on her receipt. According to ABC, she says she was picking up her pictures from CVS when she saw that on her receipt she had been identified as "Ching Chong Lee." Beyond outrageous.
That's a pretty big lawsuit for what may have just been the actions of one ignorant, racist individual, but the way CVS handled the situation just made the whole thing worse. After Lee complained to CVS, she says the employee wasn't fired, rather the store told her via email that the employee would be "counseled and trained." That's it. Not only that -- she never even got an apology.
So this week Lee filed a lawsuit against CVS and the cashier, who is still supposedly working there. She's asking for $1 million for "injury, mental anguish, severe emotional distress, harm, and damages." I don't know about all that, but I do know that CVS and all of these other businesses in which similar incidents have occurred really need to step up and have policies and regulations in place that prevent employees from acting like this and fire them if they do.
From Papa John's identifying a customer as "lady chinky eyes" on a receipt to a waiter in California who dubbed a group of women "fat girls" on their receipt, we see way too many of these kind of stories. It's not good business, and it's not okay.
So what does CVS have to say for itself? Michael DeAngelis, spokesperson for CVS told ABC:
CVS/pharmacy is committed to treating all of our customers with dignity and respect. While the allegations in the complaint are not in keeping with our values or our policies, we cannot comment on a matter involving pending litigation.
That sounds great, but then why are they still employing someone who so obviously didn't treat a customer with dignity or respect?
Do you think this lawsuit is justified?
Image via ABC