Journalist Caitlin Kelly didn't intend to spend more than two years working behind the counter at The North Face. Yet that's exactly what happened when this veteran newspaper reporter faced an uncertain financial future and needed to make ends meet. What followed was Kelly's eye-opening account of life in customer service and sales in Malled: My Unintentional Career in Retail.
For anyone who has worked in retail, these humiliations and occasional triumphs will ring true. And for anyone who has been a difficult customer -- especially around the holidays -- this story will give you some insight as to how the other half lives. But you don't yell at minimum wage employees, do you?
Kelly is also positioned properly to give you some great holiday shopping tips before you head out next weekend. Here, the author of Malled gives you 10 tips (and two bonus tech tips!) on navigating the mall this holiday season.