Remember the incredibly rude FedEx worker caught on video throwing a brand new computer monitor over a gate and taking off? Yeah, you and most of America. But somehow a United States Postal Service mail carrier in North Hollywood must have missed it. Because he just did the same thing -- albeit with a box carrying an antique cuckoo clock -- and he too was caught on video.
Quick! Get this man an Internet connection, stat! Not only did he miss the FedEx debacle, but apparently he isn't up to date on the upcoming postage rate hike (it's this weekend folks) or the post office closings that have folks in small towns across the nation in a tizzy or the threat of the end Saturday delivery? Or did this mail carrier want to give us yet another reason to avoid the post office at all costs? You be the judge:
Careless Mail Carrier Caught on Camera: MyFoxLA.com
If that made you cringe, imagine being Michael Oreb, watching it all go down on the security camera he'd just installed because the Hollywood arsonist had been targeting homes in his neck of the woods! I'd be setting up a direct line to UPS right about now if I were him.
I'll cop to a little bias here because I adore my UPS man. He's the only deliveryperson my 6-year-old is allowed to automatically open the door to -- regardless of where I am in the house -- because I trust him implicitly. But a company -- or US government entity in this case -- can only make so many mistakes before people lose their trust in them entirely. It helps a wee bit that the USPS has issued a swift apology:
The U.S. Postal Service was dismayed to see the video of one of our employee throwing a parcel over a fence. That does not represent the kind of service we strive to provide our customers. This matter is currently being investigated to determine the appropriate actions to be taken with regards to the employee and our customer.
But seeing this guy's ultimate laziness in chucking the clock package over the fence presents so many questions. Did the USPS share that FedEx story as a "we can do better than this"? Do they make their employees know how much is at stake right now for them? Have things gotten so bad there that we can't even trust them to do their basic jobs -- like delivering packages?
Workers like this postal carrier, that FedEx guy, in any business really, need to remember that their actions aren't their own; they reflect on the company they're working for. And right now, the image of the USPS is not one they want to see in the mirror.
Have you had a horrible postal story? Dish!
Image via MyFoxLA
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Comments (11)
I don't blame him for doing it. Dude had the gates locked!!. I would have done the same. UPS never waits for us to open the door and I live on the 1st floor no stairs nothing, the only thing he does he does leave the stuff inside the porch and never damages them. I wouldn't fire my employee for doing that might take him off work for a few days unpaid but for someone leave a locked gate when you are expecting a "antique" clock give me a break! The only douchbag here is the man that locked the gate.
We've never had a problem with our post people. They're very nice!
ugh then they should have been packaged more securely or he should have requested them delived to the office for pick up.
he should go after whoever packaged those clocks since obviously they we not fit for delivery. I know for a fact that these packages are handled rough all through the trip, that's why you get insurance if you are concerned...der...
Hmm...as a UPS employee, I have a few comments on both the FedEx and USPS stories...
First, I in no way condone what the delivery guys did. There is never an excuse to throw a package over a fence. There are better ways to handle it, such as putting the package back inside the truck, and having the customer come to the service center to pick it up because the property was not accessible.
That being said, I DO wish customers would use some common sense when shipping packages. You should see how some of this stuff is wrapped. Every day, my shift alone has at least 200-300 open packages to deal with. A lot of product ends up broken, dirty, or lost because of improper packing. If it's fragile, then wrap it in bubble wrap and packing peanuts, and put fragile on the outside of the package, for crying out loud. It doesn't cost that much more, and takes just a second to do. Yes, we utilize hand - to - surface work methods, but that doesn't help when packages jam on the conveyors or when they are on the road in feeders and delivery trucks. While I CAN control how I personally handle packages, there are many situations outside of my control, and we do end up with some open and/or damaged packages because of it. We expect that, and every work station has a tape gun and lots of tape to deal with it.
And YES, we had a good horselaugh about the FedEx video - I don't know of a single manager in my hub that didn't use that example to promote good work methods and customer service. It will be interesting to hear what everyone has to say about the USPS video tomorrow. I'm pretty sure that we'll all be in for another 30 minute lecture on package handling and customer retention.
All that to say that as a UPS employee, I really care about my job, and understand perfectly the correllation between happy customers and my paycheck. I'm certainly not alone, there are many others in my hub (Houston) that are proud to work for this company and will do whatever we can to make sure our customers stay happy (including simple stuff like not throwing packages over fences, lol).