When you go out to eat, you expect a couple of different things. You expect good food and good service. If the service meets your expectations -- or surpasses them -- you expect to pay a tip of anywhere from 15 to 20 percent. The amount you decide to leave your server has nothing to do with anything other than how attentive and friendly they were to you, or how quick to address any concerns you had during the meal they might have been.
One server in New Jersey found herself in the uncomfortable position of being denied a tip. This happened not because she was rude, or unhelpful, or the customers were unhappy with their meal. Dayna Morales (a veteran) was left an offensive note instead of a tip because the customers believed her to be a lesbian and, thus, could not "support her lifestyle." Oy. Oy. Oy. And also, barf. But the story doesn't end there.
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Although Morales's story has garnered a lot of media attention -- more than she ever expected -- it also shone a light on the restaurant where she works. When asked about the incident, her manager, Byron Lapolla, said something jaw-dropping. The couple who stiffed and bullied Morales wouldn't be banned from the restaurant. The manager's reasoning? The restaurant is a public place.
I think there's much more at play, and it's mainly homophobia. I feel like I have come across in my life more than one person who has been "banned" from an establishment for one reason or another (I travel with an illustrious crowd). While I understand the manager's impulse to adhere to the old adage about the customer always being right, there are some cases where the customer is simply wrong. This is one of those times. As the manager of the establishment, he has a responsibility not just to diners, but to his staff. He owes it to his employees to ensure that they are treated with respect. As of right now, Morales is still working at Gallop. I think her boss owes it to her to see that she's never treated this way under his roof again.
Do you think her manager should ban the couple in question?
Image via frontriver/Flickr