Waitress Attacked by Customers in Restaurant for Bringing the Wrong Order

OMG 23

red lobster, waitressDo not come between a woman and her dinner. Three defendants have been named in a case where a Red Lobster waitress found herself on the receiving end of a major beat-down. That's right -- a poor, innocent waitress just doing her job was attacked by her customers. What did she do to make them think violence was an option? She brought them broiled fish instead of fried fish. That's right: the order was wrong.

The craziest part of this story (and there are many crazy parts) isn't even that such a large group of women decided to assault the waitress for a harmless oversight. It's that they didn't even beat up the waitress who was responsible for taking their order! 

The victim, Heather Frink, actually thought she had the whole situation solved. She was on her way to ask about comping the meals of the entire dinner party because of the mix-up when one of the defendants called her a name. Heather turned around to confront the customer and she was attacked. The whole thing was captured on video and went viral.

I'm sorry but what possessed these people to react this way? I have a hard enough time gathering up the courage to send food back even if it's not what I ordered. I can't imagine going full-on berserk at a waitress. Servers have to deal with awful customers more and more lately, it seems. The food industry is a high-stress place -- but could that stress be leaking out of the kitchen and impacting diners? 

One assailant, Ania Wilkes, has already been found guilty of felony assault and mob action. With that in mind, it doesn't look good for the new defendants, Denise McNeal, Lareka McNeal, and Diane Ryland.  

How far would you go to correct an order in a restaurant?

Image via iStock

chain restaurants, eating out, food, in the news, restaurants


To add a comment, please log in with

Use Your CafeMom Profile

Join CafeMom or Log in to your CafeMom account. CafeMom members can keep track of their comments.

Join CafeMom or Log in to your CafeMom account. CafeMom members can keep track of their comments.

Comment As a Guest

Guest comments are moderated and will not appear immediately.

Jacee... Jacee2348

I would politely tell them my order was wrong, ask if they could correct it, and pay for my meal if they fix the problem.  *Batshit* crazy bitches are going to jail over fish...

the4m... the4mutts

While Im glad they are being charged, WTF took so long? This happened 2yrs ago!

Autum... Autumnleaves87

Wow erin. That comment needs to be removed.. how hateful and just plain ridiculous.

I would say that it isn't surprising it was all females.. Dramatic, violent, and embarrassing. Im ashamed to be the same sex as these losers.

Todd Vrancic

Violence is never an option for a simple mistake, it's the resort of people who weren't raised properly.

wamom223 wamom223

Even worse is finding out how old these woman are.  Old enough to know better.  It makes you wonder what is wrong with people.

Todd Vrancic

wamom, if you are over the age of ten, you are old enough to know better.

nonmember avatar Erin

Autumnleaves.....if you can prove me.wrong so be iy......doubtful...but please try.

Rando... Randomlady

Civilized people don't do this to eachother, especially not over an order of fish. Everyone should have the right to work in a safe environment, these people were unpredictable. I believe they should go to prison for that so they can rehabilitate before coming back to society with us...if that will even help.

nonmember avatar KJ

Heather and her family have been through so much the past 2 years. Here is a link about their struggles and a way to help if you can. http://www.youcaring.com/help-a-neighbor/assault-victim-and-family-in-desperate-need/82694

levacy levacy

i've been attacked by a waitress because she brought us the wrong order once... she didn't hit us but the verbal assault was bad enough that i ended up getting her fired... we still won't go back... it was totally uncalled for... 


1-10 of 23 comments 123 Last