Remember that one "greedy" guy in Australia who had a problem with Subway footlong sandwiches not actually measuring in at a full, well, foot long? Apparently, he was really not alone in his frustration. After he launched his Facebook campaign to complain about the chain's signature sandwich, a couple of customers stateside decided to file actual lawsuits over the measurement discrepancy. For. Real.
This week, lawsuits were filed by separate plaintiffs in Chicago and in New Jersey, each who were seeking damages because their sandwiches were missing an inch or more. The Chicago suit alleges a "pattern of fraudulent, deceptive, and otherwise improper advertising, sales, and marketing practices." And the New Jersey lawsuit seeks damages in excess of $5 million. So. Crazy!!
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'Course now that the issue has actually made its way into legitimate courts, this is something Subway simply cannot ignore. They had to address the problem. And they have, releasing the following statement ...
We have redoubled our efforts to ensure consistency and correct length in every sandwich we serve. Our commitment remains steadfast to ensure that every Subway Footlong sandwich is 12 inches at each location worldwide.
Well, err, good for Subway for recognizing where they were coming up short (ha ha) and vowing to do something about it, I guess. And for customers, I'm sure it'll be a comfort to know that when they order a "footlong," they're actually going to get a foot-long sandwich. Whew! But was it really worth all this brouhaha and going to court? Um ... I take food pretty seriously, but still, I'll venture to guess NO.
How do you feel about these lawsuits?