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Chain Restaurant Server Calls Family a Four-Letter Word on Bill

by Jennifer Lawinski on December 13, 2012 at 6:02 PM

Sh*t Show receiptFor one New Hampshire family, a casual trip to Friendly's turned into a bit of a nightmare in which insult was added to injury once they finally got the check. After an exceptionally frustrating dining experience, Dawn Cunningham said the message she found on her check was shocking and unacceptable.

After waiting for more than 30 minutes to order, Cunningham said she flagged down a waitress who took their order and then left. Never putting it in. They were brought the wrong food. Twice! And then the cherry on top. The bill. What did it say?

It called her family a "100% Sh*t Show." Super uncool, Friendly's server. Not okay! Even if Friendly's did comp them 100% of the meal. It's unprofessional and its insulting. "They had to have either entered it into the cash register or they have a "sh*t show" button," Cunningham told WHDH.

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The family wasn't angry, and they laughed it off, but what's with servers these days? There seems to be an epidemic of customer-mocking and I don't get it. I mean, it's a hard job and sometimes customers can be difficult. But just a few days ago a waiter was in hot water for referring to a table of women as "Fat Girls" on their bill. Earlier this year a Papa John's worker referred to a customer as "lady chinky eyes."

I would have been pretty pissed off to be the recipient of any of these checks. Friendly's, for its part, has stepped up and called the behavior of its staff "completely unacceptable" and is looking into the situation. But after-the-fact wrangling to try and make up for poor behavior doesn't compensate for workers who are downright rude to paying customers.

Would you have been insulted if a server called you and your family a "sh*t show"?


Image via 5min

Filed Under: eating out, fast food, family meals

Comments

17
  • Fondue
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    Fondue

    December 13, 2012 at 6:11 PM

    I'd be pissed if someone referred to my family as a 100% shit show.  However, I'm sitting at work laughing my butt off because 100% shit show is the best possible description of the day I've been having!


  • Erinly
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    Erinly

    December 13, 2012 at 6:33 PM
    A few years ago I went to pick up some photos at Walgreens and the cashier was giving me a lot of grief (I was certain I had already paid online) and I finally just said screw it and paid the like $2 something for the photos in cash just to get out of there and the cashier threw my coin change up in the air at me and goes, "here's your change, bitch". I have never made a bigger scene in my life. She told her manager she said "miss" but another customer heard the whole thing. The employee was fired shortly thereafter.
  • Carol
    -- Nonmember comment from

    Carol

    December 13, 2012 at 7:36 PM
    This reminds me of one time at a local pub, when we had a crappy server who refused to fix an incorrect item and then reluctantly took it off the bill, the receipt showed as the reason for the credit as "upest guest." I thought it was rude enough to label us as upset, but even more stupid to misspell it.
  • rhps2000
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    rhps2000

    December 13, 2012 at 7:36 PM
    I haven't had any problems with a waiter in a restaurant. Once we were driving through New Mexico, though and went to a fly-laden Dairy Queen. When I asked the manager who was helping if I could have a Sprite instead of lemonade after seeing it was mixed up in an old plastic milk jug. She kept trying to conince me it was safe, etc. I said ok, but can I still have a Sprite? She complained under her breath to a coworker who called me stupid. It was humiliating and I couldn't be sure she didn't tamper with my food when I complained. :(
  • rhps2000
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    rhps2000

    December 13, 2012 at 7:38 PM
    100% sh!t show is funny, though! At least they were creative in their insult. :)
  • Sarah...
    -- Facebook comment from

    Sarah UsedtobeZech Cone

    December 13, 2012 at 8:56 PM

    When I worked it retail 15 yrs. ago you bent over backwards to make the customer happy, treat them with respect and make their experience a good one so they would want to return. W.T.F. is up with the horrid customer service that is now a common occurrence? Yes, it's a funny term (shit show) but not to call a family that is simply requesting good attitude and getting the food hey ordered.If this had been my family that had been labeled like that by a server, I would throw the biggest bitch fit...Poor customer service is bad enough when they have attitude and do a half-ass job but to be rude and insulting? That is unacceptable.


  • morgan
    -- Nonmember comment from

    morgan

    December 13, 2012 at 10:03 PM
    I hate going to Friendly's the one in Dover NH where I live is terrible. It always takes us so long to get our food and be waited on. The wait staff has a terrible attitude. The last time we ate there I found a hair in my food and told the waitress about it not looking for a hand out or anything but just to let them know. And the manager came over and grabbed my food and said very rudely that he would bring me a new sandwich. We have nothing but problems every time we go there.
  • Paul
    -- Nonmember comment from

    Paul

    December 13, 2012 at 10:42 PM
    I actually it's funny because it describes the experience, not the family... Jeez.
  • Histo...
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    HistoryMamaX3

    December 13, 2012 at 10:59 PM

    It's a circle... servers likes this pout because they don't get tipped well, then treat their customers like sh*t so they don't deserve one! I believe this is what happens when people feel entitled to extra money and don't have to actually earn it.


  • cassi...
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    cassie_kellison

    December 13, 2012 at 11:19 PM

    This pisses me off. I have been a waitress at a number of establishments. What ever happened to the saying "The customer is ALWAYS right'? That customer is paying your bills, if you want to keep food on your own table you bend over backwards to put the food on their table. It's as if people do not understand the phrase Customer Service.  


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