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Krispy Kreme Donuts Worker Honors Customer's Strange Request in Stunning Act of Kindness (VIDEO)

by Kiri Blakeley on November 27, 2012 at 6:47 PM

If you're anything like me, you dread coming into contact with customer service of any kind. My usual experience is one of hair-pulling frustration with the slowness, the rudeness, or the cluelessness -- or the combination of all three. That's why this Krispy Kreme worker, Jackie, deserves all of the attention she's getting. A video of Jackie doing everything she can to fulfill a crazy customer request at the donut shop where she works has been viewed 1.6 million times in 10 days. And there's a Facebook page dedicated to getting Jackie a raise. What did Jackie do when most service workers would have secretly spit in this customer's donuts? Check it out ...

Jia Jiang is an entrepreneur who is taking something called "rejection therapy." He felt his fear of rejection was getting in the way of career success, so his therapy required that he ask "one crazy request" every day for 100 days. The idea, apparently, is that one big ol' rejection a day will make Jia immune to rejection.

So he begins his therapy -- all the while secretly videotaping his experiences and posting them to YouTube of course -- but on the third day of his experiment, he learns more about the good side of humanity than its rejecting side.

When Jia asks Krispy Kreme employee Jackie to make him some donuts in the shape and color of the interlocking O's of the Olympics symbol, Jackie -- despite not having any idea what he's talking about -- does everything she can to get the order accomplished. And watch for the ending. After Jackie spends allllll that time making Jia's wish come true, she does something even more extraordinary.

Jia's lesson? "Sometimes you ask a crazy request, and you get an awesome answer." If only it could always be like that!

Check it out:


Image via YouTube

Filed Under: breakfast, desserts


  • Texas...


    November 27, 2012 at 6:55 PM
    I live in Austin, I need to find out which Krispy Kreme Jackie works at and yell her she made my day too!
  • PRIMA487


    November 27, 2012 at 7:06 PM
    Can someone tell me what the extraordinary thing Jackie did. My phone doesn't get video.Thanks
  • power...


    November 27, 2012 at 7:20 PM

    PRIMA she gave it to him FREE and made sure it was perfect, way to go!high five

  • LeahL...


    November 27, 2012 at 7:29 PM
    That was awesome!
  • PRIMA487


    November 27, 2012 at 7:34 PM
  • Tara
    -- Nonmember comment from


    November 27, 2012 at 7:56 PM
    Ok after reading all the HORRIBLE posts on cafe stir month after month...this truly restored my faith in people. We should all take a lesson from Jackie- a person who probably earns about 5$ an hour and STILL willing to go the extra mile. You rock.
  • Zoeberry


    November 27, 2012 at 11:55 PM

    "of hair-pulling frustration with the slowness, the rudeness, or the cluelessness -- or the combination of all three." first I thought you were talking about customers.

  • Fondue


    November 28, 2012 at 9:35 AM

    Zoeberry, I agree.  Anyone whose mind immediately goes to that when thinking of customer service either:  a) has never worked in customer service themselves, or b) is the customer-from-hell that brings out the rudeness in customer service representatives.

  • Karen...
    -- Facebook comment from

    Karen M. Rozier

    November 28, 2012 at 9:44 AM
    Even after reading the article first, I was not expecting such a great ending. My friends keep telling me to leave this hellish place called Southern California and move to Texas and now I understand. (We have some nice people here, but you really have to look hard and dig deep.)
  • piggy...


    November 28, 2012 at 10:25 AM
    Ummmm....its nog the customer service people that are rude, its the jerk customers that are. I am sure the author of this is a perfect example.
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