Supermarket Makeovers Prove We're All Ridiculously Lazy

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self-checkout laneI'd take the self-checkout lane over checking out with a cashier at the grocery store any day of the week. You can skip the long line and zip right through; you don't have to deal with a potentially annoyed or cranky employee; you get a rush from doing it all yourself. What could be better?

Evidently, I'm in the minority, however, as many supermarkets across the country are phasing out self-serve lanes. It seems like shoppers are just too lazy and impatient to check out themselves.

What's so amazingly ironic about this most recent change in supermarkets is that the self-serve checkouts were supposed to be the wave of the future: Not only would they be a convenience for customers who could get in and get out by doing it all themselves, but they were also thought to be a cost-saving measure as well because the machines would eventually reduce the need for cashiers.

Instead, customers complained that the self-serve checkouts were confusing, tedious, and frequently didn't work. For many, the lanes often took more time than a traditional cashier lane because they had to wait for an attendant to come over and ID them when buying alcohol or override the machine if it rang up the incorrect item (as would often happen). And the most common complaint about the self-serve checkouts? People HATED bagging their own groceries.

Overall, people reported a much more satisfied supermarket experience when they checked out with a cashier. In response, supermarkets are replacing the self-serve lane with a cashier. Let's all remember these whiny complainers the next time we have no choice but to stand at the end of a long line while the cashier slowly and painstakingly rings up each item wondering if we could do it faster ourselves ... I know I will.

Do you prefer the self-checkout lane or the cashier in the grocery store?

 

Image via pin add/Flickr

food, grocery shopping, in the news

42 Comments

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nonmember avatar Felicia

I LOVE the self-checkout! especially when you only have a few items and want to get in and out quickly. shame they're phasing these out; they are such a convenience!

nonmember avatar Angela

Why should I do all the work, allow them to layoff an employee? It's not like I get a discount. There is usually something that goes wrong that required me to wait for a human to show up and help.

nonmember avatar Diane

I avoid self checkout because I feel like I am taking someone else's job...anyone else feel this way?

Lynette Lynette

depends on what I am buying, how I am paying, and how many kids I have w/ me at the time.  I do like them sometimes.  Bagging doesn't bother me at all.

ashjo85 ashjo85

It's not a laziness thing. I got sick of them because of you move the bags around because you have a lot of groceries, or if you scan things too fast, or you have coupon, or you have alcohol to buy, or basically look at the thing wrong, it goes into lockdown mode and you have to have an attendent come unlock it for you. And there's one attendent for 6 check-out lanes. It's just faster and easier to have a real person scanning everything, typing in the codes, and cashing the coupons.

ashjo85 ashjo85

For the record, I love bagging my own groceries. I always get that high school kid you attempts to toss my hot dog buns in the bag and then bury them in bricks of cheese and cans of soup.

Mama2... Mama2MonkeyBoys

Having worked in a grocery store with those self-checkout lanes, I can tell you, the vast majority of people that went through were impatient buffoons who couldn't use them correctly to save their lives.


*Leave your stuff ON THE BAGGING AREA, it's a scale and you keep screwing it up
*Keep your kids OFF OF THE BAGGING AREA, see above
*Bag your item BEFORE you try to scan the next item - the bagging area is a SCALE and it needs to REGISTER what you purchased
*Do not hit "skip bagging" and then go ahead and bag your item -now it thinks you stole something
*Don't come through with a freaking cart full of stuff - ESPECIALLY if you don't know how to use the damned machine
*Don't come over and then ask the attendant to help you scan your whole order, it's called a "Self Check-Out" for a reason
*Don't get pissed at the machine - trust me, it's probably your fault it's screwing up - see above.
*Don't get pissed at the attendant - they have 4 or more of these things to watch and they will get to you, I promise - as soon as they're done scanning the whole damned cartload of stuff this idiot brought to the Self Checkout and didn't want to scan themselves.
*If you're over the age of 65, please to GOD don't even try to use the Self Check Out.
*Don't ask for a carry-out at the Self Check-Out, you shouldn't even have enough crap to need one. And if you do, that's on you, you came to the SELF Check-Out for a reason.

Ok, I'm done...I think.

HiItsMe2 HiItsMe2

Bummer, hope they don't take them out of my grocery store; I always use self-checkout when available.

nonmember avatar me

I love self checkout and almost always pick them over the cashier. I just save my stuff like alcohol till the end so the cashier can do it all at once. some stores are better than others, but at walmart I have it down. kroger can be frustrating though. still would choose it over a checker.

Mama2... Mama2MonkeyBoys

Oh - and the machine can't tell how old you are, it's not a magical robot. So if you try to buy cigarettes, alcohol, certain medicines, or porn, the attendant WILL HAVE to either check your ID or manually override it. So, don't get pissy when that happens.

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