Shopping at Gap Isn't As Bad As Everyone Says It Is


gap.comAfter the mad dash to buy gifts for everyone on your list, there comes the mad dash to return gifts from everyone whose list you were on. It's a vicious cycle that leaves everyone miserable, frustrated, and worn out. A new report says that those who shopped online at in 2011 might be the most peeved -- was named the second worst e-commerce site when it comes to customer satisfaction. The first place prize in that ill-fated category went to Just say no to, I suppose.

I don't know what the heck is going on at -- I consider it a go-to site for so many things and I had no idea that everyone hated it so much. What's happening to them that's not happening to me?

I find the site easy to use and I love that you can put items in your cart from Banana Republic, Piperlime, and Gap and then do only one check-out at the end. I like that they make it easy to enter coupon codes. I like that they sell many things in tall sizes online. And I like how it usually arrives within a few days.

This lady has no complaints when it comes to Then again, I've never had to call for customer service assistance -- that just seems like a death wish no matter what site you're using. We're all moving on to a strictly digital world. To me, talking to a person would just compound any issue and make my life more complicated. If I ever feel like I must talk to someone, I abort the order altogether. I no longer have the patience for human interaction. Sad, but true.

So maybe shoppers are running into issues when they get a representative on the phone. Or maybe they're not thrilled with the return process -- again, not something I can corroborate.

Gap in general has had an abysmal year; I'm not sure if this latest batch of bad news is going to help that. On the other hand, maybe their poor customer service ranking will inspire them to be better. With moms all over the country placing clothes orders for the entire family from baby to Grandpa, they better get their stuff together. Lots rely on their cute, affordable, and timeless clothes.

Then again, if you're beyond ticked off by, you can always head over to They are the site with the highest customer satisfaction rating.

Do you shop on What's your experience been like?


Photo via nffcnnr/Flickr



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Rhond... RhondaVeggie

It doesn't matter what the customer service is like when a company sells nothing but overpriced crap that falls apart within weeks. I gave up on Gap years ago when I had two pairs of jeans come out in holes after wearing them 4 or 5 times each and the fabric wear thin on a pair of pajamas in under three months. If I'm going to pay that much for clothes I expect them to last a lot longer than a few weeks.

nonmember avatar kate

well for me I love the clothes and the styles but they fall apart so easily!!! I had to get a new wardrobe after having kids and not being into shopping I just went to the GAP outlets and stocked up. NEVER again!!! every. single. shirt had a hole in them with in 2-3 months, some shirts started falling apart after one normal washing. I really wish they made QUALITY clothes coz I like their style. I only shop at Macys now, might be more expensive short term but long run way worth it.

sweet... sweetcherry_59

Gap clothes are way over priced for what you get. I hate that place. They charge you department store prices for Forever21 quality clothes. They need to re-evaluate their pricing scale or the materials their using.

kebrowni kebrowni

I buy most of my clothes from Gap (online) and have never had an issue. If I buy something and it ends up not looking right or just doesn't fit, I'll generally just take it to the store to return in person (vs. having to mail stuff back). None of my clothes have ever fallen apart and I even have some jeans that are several years old and still look new! I will agree though that they are a bit overpriced for the quality which is why I only buy stuff if it's on sale.

froggy80 froggy80

Ugh, sorry about that...

Anyway, not a Gap shopper bc they don't do Plus Size, but I do love Old Navy. And I'm constantly shopping on for myself, the hubby, and the nephews.

buffa... buffalove23

I'm not sure where everyone is getting their gap clothes from but 90% of everything I've ever bought lasts as long as I want it.

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